Abstract
Nowadays, chatbots are almost a reality in people’ everyday lives, which is becoming more and more popular as the time passes. Chatbots’ experts and communities work continuously to add value to these tools by extending their features, implement natural language characteristics and plug-ins and funnel them in many popular conversational social channels. There are plenty tasks that they could cover, but there is a special emphasis on the support part they fulfill, as complementary to the human effort. Since chatbots are an undeniable trend, they are also a must-have tool for the organizations. A great part of our research focused on their utility, features, and capabilities to clearly define what someone should expect from such set of tools. Modern chatbot frameworks support many business applications, as they provide solutions to many critical activities of the entrepreneurial spectrum. Following our reference in the relevant literature and existing chatbot frameworks and in order to facilitate entrepreneurs’ demand to understand, which the right tool is for each one’s needs, our team conducted a chatbot framework comparison to present similarities and differences of each tool to the stakeholders. In order to accomplish such task many qualitative factors and indicators were taken into consideration, so that we would provide a holistic and useful insight. To get this analysis outcome, we came up with a framework proposal that could be readily utilized to provide the data needed from the interested parties. The literature review, as well the presentation of frameworks’ features and the suggested framework have been analyzed aiming to contribute to the whole entrepreneurial world, but also to provide a step forward to the scientific community. We discussed our findings, while also quoting our research’s results hoping eventually that they will contribute substantially in chatbots’ science.
Keywords: Chatbot, Chatbot assessment, Chatbot tools, Chatbot comparison
Gkikas D. C., Theodoridis P. K., Tzavella G., Vlachopoulou G., Kondyli I., & Tzioli M. (2020). Chatbot Tools Evaluation. Conference: 8th International Conference on Contemporary Marketing Issues. https://doi.org/10.6084/m9.figshare.16950700.v1. https://www.researchgate.net/publication/344345598_Chatbot_Tools_Evaluation